Shipping policy

At ZooVibe, we strive to deliver your orders quickly and securely. Please read our shipping terms carefully before placing an order.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving payment.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times vary depending on your location:

    • Hong Kong: 2–5 business days

    • Asia: 5–10 business days

    • International: 7–10 business days

  • Please note that these are estimated delivery times and may vary due to customs or courier delays.

3. International Shipping

  • We ship worldwide 🌍.

  • International customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

  • We are not responsible for delays caused by customs clearance.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number by email.

  • You can track your package directly via the courier’s website.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes, military addresses, or restricted countries as defined by international trade regulations.

  • Some oversized or restricted items may not be eligible for international shipping.

6. Damaged, Lost, or Delayed Packages

  • If your package arrives damaged, please contact us within 48 hours with photos, and we will assist you.

  • We are not responsible for packages lost or delayed by the courier, but we will do our best to help resolve the issue.

7. Contact Us

If you have any questions about our shipping policy, please contact our customer service team at:
📩 contact.zoovibe@gmail.com