Terms of sale

Welcome to ZooVibe. This Sales Policy outlines the terms and conditions governing the sale of our products and services to ensure transparency, compliance, and customer satisfaction in accordance with Hong Kong laws and applicable Chinese regulations.

1. Seller Information

  • Brand Name: ZooVibe

  • Business Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

  • Business Registration Number: 78933546

  • Campany Name : APEXION CORPORATION LIMITED

  • Contact Email: contact.zoovibe@gmail.com

2. Products and Services

  • All products offered are subject to availability and may change without prior notice.

  • We strive to provide accurate descriptions, specifications, and images of all products.

  • Products may be subject to safety standards under the Product Quality Law of the People’s Republic of China and Hong Kong regulations.

  • We reserve the right to limit the quantity of products sold per customer.

3. Pricing and Payment

  • All prices are listed in HKD and include applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Accepted payment methods include credit cards, PayPal...

  • Payment must be completed before order confirmation.

  • Orders suspected of fraud or unauthorized activity may be canceled.

4. Orders

  • By placing an order, you confirm that you are at least 18 years old and legally capable of entering a binding contract.

  • You must provide accurate, current, and complete personal information, including delivery address and payment details.

  • We reserve the right to reject or cancel any order for reasons including stock unavailability, errors in pricing, or suspected fraud.

5. Shipping and Delivery

  • Standard delivery times:

    • Hong Kong: 2–5 business days

    • Mainland China: 5–10 business days

    • International: 7-10 business days

  • Shipping costs are calculated at checkout. Free shipping promotions may apply based on order conditions.

  • Customers are responsible for any customs duties, import taxes, or additional fees for international shipments.

  • Delivery times are estimates and may be affected by external factors such as customs, weather, or carrier delays.

6. Returns, Refunds, and Exchanges

  • In compliance with the Consumer Rights Protection Law of the PRC, customers have the right to return products within 7 days of receipt, unless the product is personalized, perishable, or explicitly marked as non-returnable.

  • Returned products must be in original condition, unused, and with all tags and packaging.

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect products.

  • Refunds will be issued to the original payment method within 7–10 business days after the returned product is received and inspected.

  • Exchanges for defective or incorrect products are permitted. Contact our customer service team within 7 days for assistance.

7. Warranty

  • All products are covered by a warranty of 1 month against manufacturing defects.

  • The warranty does not cover damage caused by misuse, negligence, or normal wear and tear.

  • Defective products will be repaired, replaced, or refunded at the discretion of ZooVibe.

8. Liability

  • ZooVibe is not liable for indirect, incidental, or consequential damages arising from the use of our products.

  • Our liability is limited to the purchase price of the relevant product.

  • We do not guarantee that the website will be uninterrupted, error-free, or secure.

9. Consumer Rights and Compliance

  • Our Sales Policy complies with:

    • Consumer Rights Protection Law of the PRC

    • Contract Law of the PRC

    • Product Quality Law of the PRC

    • Hong Kong Trade Descriptions Ordinance

  • Customers have the right to:

    • Receive products that match the description and are free from defects.

    • Be informed about product details, pricing, and terms before purchase.

    • Access return, exchange, and warranty services as described above.

10. Privacy and Data Protection

  • Personal information is collected and processed in accordance with the Personal Information Protection Law (PIPL) and Hong Kong privacy regulations.

  • Information is used solely for order processing, delivery, and customer support.

  • Data will not be sold to third parties.

11. Governing Law and Dispute Resolution

  • These sales terms are governed by the laws of Hong Kong Special Administrative Region.

  • Disputes will first attempt to be resolved amicably through customer service.

  • Unresolved disputes will be submitted to the competent courts of Hong Kong.

12. Contact

For any questions regarding this Sales Policy, returns, or product inquiries, contact us at:
📩 contact.zoovibe@gmail.com