Terms of service

Welcome to ZooVibe. By accessing or using our website zoo-vibe.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

  • This website is operated by ZooVibe.

  • Throughout the site, the terms “we”, “us”, and “our” refer to ZooVibe.

  • By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

  • You must be at least 18 years old to use this site.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • A breach of any terms may result in immediate termination of your services.

3. Products and Services

  • All products displayed on our website are subject to availability.

  • We reserve the right to limit the quantities of any products or services that we offer.

  • Product descriptions and pricing are subject to change at any time without notice.

  • We do not warrant that product information, pricing, or availability is error-free.

4. Orders & Payments

  • By placing an order, you agree to provide accurate and complete information.

  • All payments must be made in HKD through the payment methods provided.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by customs, couriers, or unforeseen circumstances.

  • International customers are responsible for any applicable customs duties or taxes.

6. Returns & Refunds

  • Our Return & Refund Policy forms part of these Terms of Service.

  • Please refer to our https://zoo-vibe.com/policies/refund-policy for detailed information.

7. Intellectual Property

  • All content on this site, including text, images, logos, and designs, is the property of ZooVibe and protected by copyright and trademark laws.

  • You may not reproduce, distribute, or exploit any content without our prior written permission.

8. Limitation of Liability

  • We do not guarantee that the website will be error-free, uninterrupted, or secure.

  • In no event shall ZooVibe be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong

  • Any disputes shall be resolved exclusively in the courts of Hong Kong.

10. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms of Service at any time.

  • It is your responsibility to check this page periodically for updates.

11. Contact Information

For any questions about these Terms of Service, please contact us at:
📩 contact.zoovibe@gmail.com